Privacy policy
Privacy Policy – NaiiKo
Last updated: November 19, 2025
This Privacy Policy explains how NaiiKo (“Company,” “we,” “our,” or “us”) collects, uses, and discloses your personal information when you visit our website, make a purchase, or use any of our online services (the “Services”). We are powered by Shopify, which supports our ability to provide these Services to you.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
“Personal information” means any information that identifies or can reasonably be linked to you.
Depending on how you interact with the Services and what your local laws allow, we may collect the following categories of personal information:
A. Contact Information
Name
Billing and shipping addresses
Email address
Phone number
B. Payment Information
Credit or debit card numbers
Payment account details
Transaction details and billing history
(Shopify safely processes these payments on our behalf—NaiiKo never stores your full payment information.)
C. Account Information
Username and password
Security questions
Preferences and settings
D. Transaction & Order Information
Items viewed, added to cart, saved, or purchased
Return, exchange, or cancellation history
E. Communications
Customer service inquiries
Emails and messages sent to us
F. Device & Technical Information
IP address
Browser type
Device identifiers
Network connection
G. Usage Information
How you use and navigate the website
Interaction with pages, products, and features
2. How We Collect Personal Information
We collect information from the following sources:
A. Directly From You
When you:
Create an account
Make a purchase
Contact customer support
Interact with the website
B. Automatically Through Cookies & Technology
When you browse the website
Shopify and our technology partners collect usage data
C. From Service Providers
Examples include:
Payment processors
Shipping partners
Analytics providers
D. From Third Parties
Such as marketing partners or authentication services (e.g., social login).
3. How We Use Your Personal Information
A. To Provide and Improve the Services
Process and ship your orders
Manage your account
Fulfill returns/exchanges
Personalize your shopping experience
Remember preferences
Display relevant product recommendations
B. Marketing & Advertising
Send promotional emails or messages (with your consent where required)
Show you targeted ads based on your browsing behavior
Share limited information with advertising partners
You may opt out of marketing communications at any time.
C. Security & Fraud Prevention
Detect suspicious or unauthorized activity
Authenticate accounts
Protect our website and customers
D. Customer Support
Respond to questions
Manage orders
Resolve issues
E. Legal Compliance
Respond to lawful requests from authorities
Comply with regulations
Protect our rights and safety
4. How We Share Personal Information
We may disclose your personal information in the following circumstances:
A. With Shopify
Shopify hosts our store and processes your payment and order data.
Shopify may also use aggregated data across merchants to improve its services.
B. With Service Providers
For example:
Payment processors
Fulfillment & shipping providers
Customer service platforms
Analytics and marketing partners
These parties are only permitted to use your data to provide services to NaiiKo.
C. With Business & Marketing Partners
For advertising and promotional services.
These partners use your data according to their own privacy notices.
D. At Your Direction or With Consent
For example, social media integrations or product reviews.
E. For Legal or Safety Reasons
If required to:
Respond to legal processes
Protect NaiiKo and customers
Investigate or prevent fraud or security threats
F. Business Transfers
If NaiiKo is involved in a merger, acquisition, or sale of business assets.
5. Relationship With Shopify
Our Services are hosted by Shopify, which collects and processes your personal information as needed to provide security, analytics, payment processing, and store functionality.
Shopify may process your information in countries outside your own.
To learn how Shopify handles your information, you can visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.
6. Links to Third-Party Websites
Our site may contain links to external websites. We are not responsible for:
Their content
Their privacy practices
How they use your data
Please review their privacy policies before interacting with them.
7. Children’s Privacy
We do not knowingly collect information from children under the age of majority in your jurisdiction.
If you believe a minor has provided personal information to us, please contact us to request deletion.
8. Security & Retention
While no system is perfectly secure, we use reasonable administrative, technical, and physical measures to protect your personal information.
We keep your information only as long as necessary:
To operate your account
To provide Services
To meet legal obligations
To resolve disputes
9. Your Rights and Choices
Depending on your location, you may have the right to:
Access / Know the personal information we hold
Delete your personal information
Correct inaccurate information
Opt Out of targeted advertising or data sharing
Receive a portable copy of your information
Manage email preferences
You can exercise these rights by contacting us (details below).
We may need to verify your identity before processing your request.
You may also designate an authorized agent to act on your behalf.
10. International Data Transfers
Your personal information may be processed in countries outside your residence.
When transferring data outside the EU/UK, we rely on approved legal safeguards such as Standard Contractual Clauses.
11. Updates to This Policy
We may update this Privacy Policy as our practices or legal requirements change.
The “Last updated” date will always reflect the latest version.
12. Contact Us
If you have questions, concerns, or would like to exercise your privacy rights, contact us:
📧 support@naiiko.com