Shipping policy

Fulfilled by Supliful

1. Order Processing Time

All NaiiKo products are freshly prepared and fulfilled by our trusted partner Supliful.

Processing Time:

2–5 business days for fulfillment
Orders are processed Monday–Friday (excluding holidays)
During holidays or high-volume periods, processing may take 1–2 additional days

Once your order has been fulfilled, you will receive a shipping confirmation email with tracking information.

2. Shipping Times & Carriers

Supliful ships orders using major carriers such as:

USPS
UPS
FedEx
DHL (for some international regions)

Estimated delivery after fulfillment:

United States

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days (when available)

Canada

Standard Shipping: 7–15 business days

International

Standard Shipping: 10–25 business days
Delivery time varies based on location and customs processing.

Please note: All delivery estimates are approximate and depend on carrier performance.

3. Shipping Rates

Shipping fees are calculated at checkout based on:

Delivery location
Shipment weight
Supliful’s carrier rates
Selected shipping speed

NaiiKo does not add additional handling fees beyond Supliful’s costs.

4. Tracking Your Order

Once your order is fulfilled, you will receive an email with a tracking link.

Tracking Notes:

Tracking updates may take 24–48 hours to appear
Some international carriers update tracking only when the package reaches the destination country

If tracking stops updating for several days, please contact the carrier first, then email us at support@naiico.com
.

5. Incorrect or Incomplete Addresses

Please double-check your address before placing your order.

If a wrong or incomplete address was entered:

Supliful cannot modify the address once the order is in fulfillment
Packages lost or returned due to an incorrect address are not refundable
Customers are responsible for reshipment fees if the package returns to Supliful

6. Lost, Delayed, or Stolen Packages

Once Supliful hands your package to the shipping carrier, NaiiKo is not responsible for:

Lost packages
Late deliveries
Stolen packages from your address

If tracking shows “Delivered” but you didn’t receive it:

Check with neighbors or building staff
Check safe drop areas
Contact the carrier directly with your tracking number
Email us at support@naiico.com after completing the above steps

We will assist you in filing a claim, but replacements for stolen packages are not guaranteed, as Supliful does not cover theft.

7. Damaged, Missing, or Incorrect Items

If your order arrives damaged, leaking, or incomplete, contact us within 48 hours of delivery at support@naiico.com
.

To process your claim, Supliful requires:

Photos of the damaged product
Photos of the packaging
Your order number

Once confirmed, we will send a replacement at no additional cost.

8. International Customs, Duties & Taxes

International orders may be subject to:

Customs fees
Duties
VAT
Import taxes

These charges are not included in the purchase price and are the customer’s responsibility.

Delays caused by customs are not controlled by NaiiKo or Supliful.

9. Fulfillment Partner Notice (Required)

NaiiKo uses Supliful as a fulfillment partner.
By placing an order, you acknowledge that:

Supliful handles production, packaging, and shipping
Orders cannot be modified once Supliful begins fulfillment
Shipping delays, damage, or errors may require documentation for resolution
NaiiKo cannot directly control delivery timelines after orders are handed over to the carrier

10. Returns & Refunds

Due to hygiene standards for skincare products and Supliful’s fulfillment structure:

Only unopened, unused products may be returned
Returns must follow our official Return & Refund Policy
Supliful does not accept returned packages at their warehouse
All returns must be initiated through NaiiKo customer support

You can review our Refund Policy.

Questions?

For help with shipping or order issues, contact us at:
📧 support@naiico.com